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Frequently Asked Questions

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • If I have Medicare and Tricare which patient intake form should I fill out?

    You should fill out a Medicare packet. Medicare is your primary insurance and Tricare will just be listed as your secondary insurance.

  • What should I expect on my first visit?
    • You will register with our friendly front office staff. They will help you navigate the insurance process and treatment program so you can focus on your recovery.
    • You will meet with your therapist for the initial evaluation.
    • During the evaluation your therapist will ask questions about your medical history, current pain, or injury. Open communication helps us understand your problem.
    • Your pain, movement, strength, coordination, and much more will be evaluated. Our purpose is to help you, so please ensure you communicate to your therapist if anything is hurting or bothering you during the examination.
    • Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. Your therapist will discuss the recommendations with you.
    • There will be some treatments performed the first day to get you started on your road to recovery. However, during the next visit you will get into the full swing of your treatment plan.
    • Your therapist will write up their findings and treatment plan to submit to your referring physician or other medical professional.

    You will schedule your series of visits with the front desk. The amount of therapy needed will be discussed with you, depending on the recommendations of your therapist. It is best to book ahead as much as possible.

  • Why do I have pain?

    Pain is described by the International Association for the study of Pain as an “unpleasant sensory and emotional experience associated with actual or potential tissue damage.”

    Pain is a natural occurring phenomenon to protect us from danger. For example, if we place our hand near a burner, the pain we feel urges us to remove our hand from the stimuli before tissue damage can occur. The neuroscience approach to understanding pain hopes to explain why pain persists long after the danger and tissue healing has occurred. The brain is a complex organ that must filter thousands of pieces of information every second. Having a sensitive nervous system and how the brain processes this information directly will affect the levels of pain felt.

    Pain is a normal human experience, living in pain is not.

    Research has demonstrated that the more you know about your pain and the factors that are a part of the pain the better you are at understanding how to deal with the sensitive nervous system. Our role as Physical and Occupational therapists is to bring this understanding to you. This will allow you to ask more questions, learn more about your nervous system and make changes in your life to reduce discomfort and more importantly take back your life from the pain that you have been experiencing.

    The topics discussed may include:

    1. Where do we feel pain?
    2. What is the purpose of pain?
    3. What are the types of pain?
    4. What is the brain’s role in pain?
    5. What is the nervous system’s role in pain?
    6. How your treatment can allow you to take back your life from pain?
  • How do I know if physical therapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

  • Can I go to any physical therapy I choose?

    As a patient you have the right to receive physical therapy at any place you choose. At St. Francis Rehab and Sports Medicine, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

  • How do I schedule an appointment?

    Call our office at 706-724-6543.  Our scheduling is easy and we offer convenient appointment times for you. We have appointments available from 8:00 AM until 5:00 PM. Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

  • What should I bring to my first appointment?
    • A list of questions and symptoms that you would like to discuss.
    • A prescription (if needed) for occupational or speech therapy from your referring physician, an RN Practioner  or a Physician’s
    • Physical Therapists can begin treatment without a referral.
    • Insurance information (we will make a copy of your card).
    • A photo ID
    • Please print out and complete the patient forms, and bring them with you. (Or complete online.)
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Does insurance cover my treatment?

    Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information please do not hesitate to contact our office. We do offer different payment options for your convenience. For patients who do not have insurance, we offer a discounted fee, due at the time of service.

  • What if I don’t have insurance?

    St. Francis regional Medical Center employs 2 financial counselors in the Emergency Department. It is their job to help patients find a government program or other payment options to help them meet their medical costs in light of difficult financial situations.


    Any patient who has been or is going to be a patient at St. Francis can call for information, applications and assistance with these programs. If an interpreter is needed, that can be easily arranged.


    There are several types of medical assistance. The best option for eligible uninsured patients is government-funded medical assistance. If a patient is not eligible for these programs, St. Francis offers its own Community Care Program. The Community Care Program assists patients who do not qualify for medical assistance (Medicaid) and whose annual incomes are at or below 275 percent of the federal poverty level. The Community Care Program may also be beneficial to patients who have health insurance but are not able to afford what their insurance does not cover.


    Providing convenient access to necessary medical care regardless of the patient’s ability to pay is important to St. Francis and its mission.


    Contact Us

    • For billing questions: 612.262.9000
    • For self-pay and qualifying for assistance: 952.428.2569
  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

  • What do I wear?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will my therapy sessions last?

    Typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many sessions will I have?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • What types of education/training do your therapists have?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition.

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. We offer several wellness programs to fit your needs. See the program offering listed below.

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